Delivery Review Guidelines
Delivery Reviews are your way to rate and share feedback about your delivery experience on noon. This includes aspects like delivery timing, packaging condition, handling of the order, and the behavior of the delivery partner.
Who Can Submit a Delivery Review?
Any noon customer with at least one delivered order can participate.
What to Include in Your Review
When writing a review, please base it on your direct delivery experience, such as:
Whether the delivery was on time.
Whether the packaging was intact and the items arrived in good condition.
The professionalism and courtesy of the delivery partner.
Any handling issues you noticed during delivery.
What Is Not Allowed
Unsupported or unintelligible languages.
Repetitive text, spam, ASCII art, or symbols. Private or personally identifiable information (email addresses, phone numbers, home addresses, license plates, order numbers).
Profanity, harassment, threats, hate speech, or content promoting illegal or unsafe activity.
External links, promotional content about competitors, or content influenced by compensation or conflict of interest.
When Not to Use Delivery Reviews
Do not use this type of review for topics unrelated to delivery experience. For the appropriate category, use:
Enforcement & Consequences
Reviews that violate these rules may be removed or hidden. Repeated or substantial violations may result in restricted access to community features or account suspension.
Reporting a Problematic Review
If you identify a delivery review that you believe violates the rules:
Click the “Report” button next to the review.
For more details, refer to noon’s Customer Reviews Anti-Manipulation Policy to understand how reviews are monitored and managed.
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