noon gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 15 days limit from the date of delivery, can be filed for return.

How does it work?

Go to "My Account"

Click on “Returns”, then “File a new return”

Select the item(s) you want to return from the list.

Select the most appropriate return reason

Select your preferred pickup location and submit.

Need help? Contact our customer service team on 16358 or chat with us for further assistance.

Terms Of Sale

1. The table below sets out our return/replacement/exchange policy with respect to certain product categories:
   
   

   Return, Replacement & Exchange (Reason)	Return, Replacement & Exchange (Possibility)	Return Condition
   You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.	Yes	Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed.
   You have changed your mind	Only in certain conditions. You have a right to return a product within fifteen (15) days of receipt of shipment.	Fashion. open packaging accepted if the product(s) still has the original tags All other Categories. Only unbroken original packages including all accessories. Non-returnable Products. Refer to product list in clause 4.2 in Terms of Sale.

   1. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
      1. products that are classified as hazardous materials or use flammable liquids or gases;
      2. products that have been used or damaged by you or are not in the same condition as you received them;
      3. any consumable product which has been used or installed;
      4. products with tampered or missing serial numbers; or
      5. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene-related and personal care products, and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding-related products) music, video and video games.
   2. 2.3 Payment. By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order.
      We accept payment by, a) credit/debit card; b) via your wallet; or c) cash on delivery (an amount not exceeding EGP 25,000 For Egypt).

   *For more information on the products eligible for returns, check out our Terms of Sale.