I didn’t receive an item, what do I do?

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• Will I receive a confirmation phone call before delivery happens?

  We’ll notify you about the status of your order via SMS and email. We’ll only call you if any of the information provided by you needs additional verification.

• I haven’t received the order confirmation email yet. Can you re-send it to me?

  Re-sending the order confirmation email is not an active function at the moment. Please follow the below steps to check if you got your confirmation email: - Make sure you check your inbox for the email registered against your order. - Check your ...

• How can I cancel my order?

  You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...

• Everything you need to know about noon express

  What is noon express? When you see the noon express label it means that the item is stored, packaged and dispatched by noon. Why noon express? instant shipping - items are stored in our very own warehouse, which means faster picking and instant ...

• Why have I not received my delivery yet?

  In the rarest of rare cases where you don’t receive your items at the specified delivery address on time, we update the Orders tab depending on the reason for the holdup with your delivery. The following scenarios might have occurred: Address issues: ...