I haven’t received the order confirmation email yet. Can you re-send it to me?
Re-sending the order confirmation email is not an active function at the moment.
Please follow the below steps to check if you got your confirmation email:
- Make sure you check your inbox for the email registered against your order.
- Check your Junk or Spam folders.
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Why have I not received my delivery yet?
In the rarest of rare cases where you don’t receive your items at the specified delivery address on time, we update the Orders tab depending on the reason for the holdup with your delivery. The following scenarios might have occurred: Address issues: ...
Where is my order?
How to track We recommend using our Orders tab in the “My Account” section to find the delivery dates, specific tracking statuses and important delivery details for each ordered item. To find comprehensive tracking information and the ability to ...
Will I receive a confirmation phone call before delivery happens?
We’ll notify you about the status of your order via SMS and email. We’ll only call you if any of the information provided by you needs additional verification.
I didn’t receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
How can I cancel my order?
You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...