Product Review Guidelines

Product Review Guidelines

Product reviews help customers learn more about an item and decide if it’s the right choice for them.
All reviews must comply with our
Community Guidelines and Product Review Guidelines.

By submitting a rating or review, customers agree to our Terms of Use, Community Guidelines, and these Product Review Guidelines, which are subject to change from time to time.

Who Can Participate
Only customers who have ordered and received a product can submit a review.
This ensures that all reviews reflect genuine, firsthand experiences with the product.

What Should a Review Include

Your review should focus solely on your personal experience with the product you purchased.
It should help other customers make informed purchase decisions. You may consider addressing:
  • What did you like about the product?
  • Is the product easy to use?
  • Does it offer good value for money?
  • Would you recommend it to others?
  • What should other customers know before buying this product?

You can also rate products from one to five stars, with five stars representing the best experience. The product’s average rating will appear alongside its name on the site.

What Is Not Allowed
We may remove feedback that does not relate to your experience with the product or that violates our Community Guidelines or these review policies.
1. Community Guideline Violations
Reviews containing any of the following are not permitted:
  • Promotional or advertising content
  • Offensive, abusive, or illegal language
  • Hate speech or discriminatory remarks
  • Personal or sensitive information


2. Seller, Order, or Shipping Feedback
Product reviews should only describe the product itself. We do not allow reviews that focus on:
  • Seller performance or reputation
  • Ordering or return experiences
  • Shipping, packaging, or delivery speed
  • Product damage or missing items

Product reviews are meant to help others understand the product, not the buying or delivery experience.
If you’d like to share feedback about sellers, packaging, or delivery, please contact Customer Support.

3. Comments About Pricing or Availability
You can mention the product’s price only if it relates to its value (e.g., “Great quality for the price”).
However, reviews such as “Found it cheaper elsewhere” or “It’s out of stock again” are not allowed because they are not useful to all customers.
You may express general wishes about availability (e.g., “Hope it comes in more colors”), but avoid comments about stock status or store-level availability.

4. Conflicts of Interest
Reviews must be unbiased and independent. You cannot create, edit, or post content about your own products or services, or in exchange for compensation of any kind.
This includes reviews for products or services offered by:
  • Friends or family members
  • Employers or employees
  • Business partners or associates
  • Competitors

For details, please refer to our Customer Reviews Anti-Manipulation Policy.

Consequences for Violations
Violations of these guidelines reduce trust and harm the review community.
If a user violates these rules, we may take one or more of the following actions:
  • Remove the violating review or related content
  • Restrict the user’s ability to post or edit reviews
  • Remove related products from listings
  • Suspend or terminate the user’s account

In cases involving fraud, manipulation, or violations of local law, we may take legal action, which could lead to civil or criminal penalties.
If unusual reviewing behavior is detected, we may also limit a user’s ability to post reviews or reduce the visibility of their reviews.

Reporting a Review
If you find a review that seems inappropriate or violates the above guidelines, you can report it using the “Report” button next to the review.
To learn how to report a review, follow the steps in this article: Report Button – How to Report a Review
Once we receive your report, we’ll review the matter and take appropriate action.

Summary
We value honest and helpful feedback that improves the shopping experience for everyone.
By following these guidelines, you help keep product reviews genuine, relevant, and trustworthy for the entire community.



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