Will I receive a confirmation phone call before delivery happens?

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• Why have I not received my delivery yet?

  In the rarest of rare cases where you don’t receive your items at the specified delivery address on time, we update the Orders tab depending on the reason for the holdup with your delivery. The following scenarios might have occurred: Address issues: ...

• How does same-day delivery and next-day delivery work?

  For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that it is not available for all express items. For certain express items, you can request ...

• Where is my order?

  How to track We recommend using our Orders tab in the “My Account” section to find the delivery dates, specific tracking statuses and important delivery details for each ordered item. To find comprehensive tracking information and the ability to ...

• I haven’t received the order confirmation email yet. Can you re-send it to me?

  Re-sending the order confirmation email is not an active function at the moment. Please follow the below steps to check if you got your confirmation email: - Make sure you check your inbox for the email registered against your order. - Check your ...

• I didn’t receive an item, what do I do?

  Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.