Payments
Why is my payment denied?
There can be several reasons for a card payment to be denied. For debit cards, the reason is almost always due to insufficient funds. For failed credit card payments, it might be due to outstanding payments or insufficient credit. Kindly contact your ...
Why has my payment card been blocked?
There could be several reasons for this. It’s best if you contact your issuing bank to check the status and resolve such issues. We, unfortunately, would not have any control over this.
Can multiple payment methods be combined for the same order?
You can use the available wallet balance along with Cash on Delivery or Credit Card if your wallet amount does not match the entire order value.
How can I add or delete my card info from the noon account?
Adding a new payment card: During checkout, any card you choose to pay with will automatically be saved against your account. You can then use the same card(s) for future orders. Deleting a payment card: Login to your noon profile. Under your ...
Is it safe to save payment card details in my noon account?
Your credit/debit card information will not be visible to noon or any other party. You can delete your card details at any given time from your noon profile. Card details are saved in your noon profile purely for convenient checkouts of all your ...
Can I split my payment between Wallet and Credit Card/Cash on Delivery?
Yes. You can use the available credit in your wallet along with cash on delivery or credit card if your wallet amount does not match the entire order value. Please note that cash on delivery payments can be made on orders less than EGP 25,000.
When is payment taken?
You will be charged as soon as your order is submitted.
How does my wallet get credited?
Your noon wallet gets credited only through a refund.
How does Cash on Delivery work?
If you do not wish to make an online payment, you can choose to pay in cash when you receive your order. The amount specified during checkout is the exact amount that you will have to pay. Considering the price of the product, as well as shipping and ...
What is the wallet?
noon wallet is an electronic wallet associated with your noon account that allows you to make online purchases with credit we may have refunded you. You can use the available wallet balance along with cash on delivery or credit card if your wallet ...
What are the payment options?
You can choose from the following options to pay for your noon orders: Credit / Debit Cards (Visa, MasterCard, and AMEX) Cash on Delivery Apple Pay is only available as a payment method for selected countries on our noon app only, when using a ...
What is Payment On Hold?
Sometime the customer's payment will be put on hold. This means that even though the payment is successful from the customer's end, due to some security reasons it is temporarily put on hold on noon's system until successfully verified.
What should I do if my payment is on hold?
For security purposes, we need a scanned copy of any government-issued ID to be sent to payments@noon.com e.g. Egyptian national ID.
Easy Installments - everything you need to know
Easy Installments - What is it? Easy Installments (Easy Monthly Installments or Easy Payment Plans) is a payment method provided by our partner banks where you can pay your noon purchase in installments if it is 500 EGP or more. Interest rates differ ...
I paid with my debit/credit card, but got refunded in noon credits. Can I transfer my refund to the card I paid with?
Yes. Simply reach out to our friendly customer service team and raise a request. If the refund is for an order that is cancelled before shipping, the amount will be automatically transferred to your card and will reflect within 7-14 business days. ...
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Our communication channels
We can be contacted via: Live chat Email egypt@noon.com for Egypt. Call 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin We’re always looking for ways to make your shopping experience more enjoyable. Get in ...
I don’t see any orders, why?
To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.
Report Button
What is the report button? The “Report” button, located next to Seller Reviews, is a safety measure. It is a quick and simple way of alerting the noon team regarding any inappropriate and offensive content online. However, these escalations will not ...
I have sent the Gift Card(s) to the wrong email address, what should I do?
Customers in the UAE can write to us at gcsupport@noon.com or call on 80025000, customers in the KSA can write to us at care@noon.com and customers in Egypt can write to us at gcsupport@noon.com. Our customer support team will help you cancel or ...
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