Pre-Ordering Queries
Delivery Option - Delivery Preferences
1. Contactless Delivery (Leave it at My Door) This feature allows you to have your orders left at your doorstep instead of being handed to you by the delivery agent. Availability: This option is only available for prepaid orders. Cost: Free service ...
Where can I find the delivery date for an item?
Before you place the order, you can find the estimated delivery date on the product description, cart and checkout page. After you place the order, you can find the delivery date in the Orders tab. Learn more on how to track your order here.
Will I get a complete refund if the item is returned if I have paid for the order using the 'Credit Card EMI' payment option?
Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the order is returned. However, banks may charge some refund or pre-closure charges. Please check with your respective bank for their policy for cancellations, ...
What if I paid with cash?
Cash payments will be credited to your Noon Credits. If the amount exceeds EGP 200, it can be transferred to your bank account.
What happens when a payment is made using a credit or debit card?
Refunds will first appear in your Noon credits for 24-48 hours. If not utilized, an automatic transfer to your source account will occur within 5-7 Business days, depending on your bank.
How does noon manage the renewed by noon program?
noon works with qualified renewed partners who have the latest technology and highly qualified professionals. Products are tested by experts based on noon’s standard functionality checklist and renewal instructions. The performance of these partners ...
How is the packaging for Renewed by Noon?
Will I get the accessories? Will I get warranty on accessories that come from renewed by noon?
All unopened and premium grade products will come with original accessories inside the box. Compatible accessories will be offered for Max, Plus and Basic grades. There is no warranty on accessories.
How do noon reviews work?
All sellers and products on noon are subject to having their products and service reviewed by our customers. Why are reviews important? When shopping online, customers cannot physically touch and interact with products prior to purchase. Because of ...
How to buy and checkout on noon?
Browse through our range of products and look for the item of your interest. Click on the product you want to buy; this will take you to the product page. Select your preferred quantity and click on the 'Add to Cart' button. The product(s) you’ve ...
How do I know when my order is accepted?
In some rare cases, we might need to call you to re-verify your order details and to confirm your order. You can find out if this applies to you in the Orders tab right after order placement. Once our team reviews your order details, we will send you ...
Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
What is the wish list?
Like an item but want to save it for later? noon provides you with an option to add products to your wish list, which will be viewed from the cart. You can add items to your wish list by clicking on the “Add to Wish list” link on a product ...
Is there a minimum order?
Not when you order with noon.
Our packaging standards
All your deliveries will arrive packaged in noon protective, branded packaging made from 100% recycled materials and sealed with our secure yellow tape. Inside, you will find any fragile items have been protected by biodegradable air packs, and the ...
Can I search for brands in a category?
Yes. On the left of your page you will see ‘Brand’ as a filter option. All available brands of the product you’re looking for will be listed there.
How do I filter searches?
Use the search bar on top of your web page to look for any product of your interest. Once the search results are available, you will find several filter options on the left.
Do you have product categories? Where can I find them?
You can view all our product categories by clicking on the ‘All categories’ drop down on the top left corner of the page.
How do I search for an item?
Simply type the name of the product that you’re looking for in the search bar. The search bar can be found on the top of your page.
How do I remove items from my cart?
You can view your shopping cart by clicking on the ‘CART ICON’ on the top right corner of your web page. On each item in the cart, you will see the ‘Remove’ label in the bottom right corner of the item. Click to remove it from your cart.
How do I enter a coupon code?
On the cart’ page, you will find an option to add your coupon code, enter your code and click on 'Apply'. If the coupon code is valid, your order summary will change to reflect the applied discount. Click 'SECURE CHECKOUT' to proceed. Happy Shopping!
How often do you get new products?
We try our best to update our inventory with all the top brands and trending products. We aim to provide you with the very latest products on noon before you find them anywhere else.
Why are there different prices for the same product?
The same product can be sold by different sellers. Sellers can list their offer against a product while keeping the price competitive. For example: One seller might sell an item at 100 EGP, while another would sell it at 110 EGP. A list of offers can ...
What should I consider before placing a new order?
Before placing a new order, bear in mind common factors such as price, quality, warranty and any other after-sale services provided by the seller. We want to ensure your shopping experience is as smooth as possible with minimal errors; therefore, we ...
All you need to know about discounts
Can I use the coupon code/discounts through multiple phone numbers? Unique coupon codes/discounts can only be used once through one phone number. Where can I apply the coupon code/discount? You need to apply the coupon code/discount on the cart page. ...
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Our communication channels
We can be contacted via: Live chat Email egypt@noon.com for Egypt. Call 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin We’re always looking for ways to make your shopping experience more enjoyable. Get in ...
I don’t see any orders, why?
To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.
Report Button
What is the report button? The “Report” button, located next to Seller Reviews, is a safety measure. It is a quick and simple way of alerting the noon team regarding any inappropriate and offensive content online. However, these escalations will not ...
How can I unsubscribe myself from your newsletter?
You have the option to unsubscribe from our newsletter by clicking on the ‘Unsubscribe’ option at the bottom of the email.
How can I create a noon account?
Getting started with us is easy. Click on our Sign Up page. Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters). Click ‘Create Account’. That’s it! You're now part of the ...