Refunds
Tracking Your Transfer Status
New: Request submitted, waiting for your email confirmation. Confirmed: You have confirmed the request via email, and processing has started. Processing Credit: The amount has been deducted from your noon wallet. Processing: The request is being ...
FAQs on bank Transfers
I tried to confirm my request via email but received a failure message. Why? The email is only valid for one hour from the time the request is submitted. If the hour passes, the email expires, and the "Confirm Request" option will no longer be ...
Transferring Your noon Credits to Your Bank Account
You can transfer refunded credits (from returns or warranty claims) from your noon Wallet to your bank account. However, gift vouchers and goodwill credits cannot be transferred. Transfer Limits: Min: EGP 200 Max: EGP 10,000 Once every 15 days This ...
When will I receive my refund?
Payment methods Refund source Refund timeline Debit/Credit card* Debit/Credit card * 5 to 7 working days Cash on delivery noon credits Same day Valu Valu Same day *Debit/Credit card refunds: Amount will go to source automatically.
Why have I only received a part of the refund amount?
Refunds are processed item wise and you may see a part of the amount refunded while the remaining refund amount is still being processed. Also, the shipping fee and Cod fee are non-refundable once the item is delivered to you.
How can I stay updated on my refund status?
To check the status of your refund, please visit My Account for the latest update
Can I get a refund for the item through any other mode if I have paid using the 'Credit Card EMI' payment option?
No, the refund for an order placed using the 'Credit Card EMI' payment mode can only be done to the credit card from which the payment was made.
I used a Buy Now Pay Later option like ValU. When can I expect the refund?
For Buy Now Pay Later (BNPL) payments, the refund will be reflected in your customer account within 5-7 Business days depending on your BNPL company.
How does Noon handle refunds after Returning the item?
After Noon collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source as follows: The refund source table is given below: Payment Method Refund Source Credit Card/Debit ...
What is the noon refund process?
You can check out our entire return policies noon has an easy to process, customer friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return the ...
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Our communication channels
We can be contacted via: Live chat Email egypt@noon.com for Egypt. Call 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin We’re always looking for ways to make your shopping experience more enjoyable. Get in ...
How do I know the status of my order?
Once you’ve placed an order, you’ll be notified as your order progresses. To check the status of your product, log in to your noon account and click on the 'Orders' tab. You’ll be able to see the status of each product here. Clicking on a product ...
I don’t see any orders, why?
To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.
Report Button
What is the report button? The “Report” button, located next to Seller Reviews, is a safety measure. It is a quick and simple way of alerting the noon team regarding any inappropriate and offensive content online. However, these escalations will not ...
I would like to be a seller on your website, how do I sign up?
Our noon family is growing and we would love for you to be a part of it! Register on the noon Seller Lab. Add your store currency. Upload required documents such as ID and trade license. Add a payout method to get paid. Read and accept our terms and ...