Shipping & Delivery
noon Lockers FAQs
What is noon collect? noon collect is a service provided exclusively for noon shipments that allows you to choose to collect your shipments from a convenient location through lockers. Lockers are storage solutions that allow you to self-collect ...
Which countries do you ship to?
Currently we only ship orders to the UAE, KSA and Egypt.
How does same-day delivery and next-day delivery work?
For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that it is not available for all express items. For certain express items, you can request ...
How can I cancel my order?
You can cancel any order, item or delivery on the “Tracking details” page by tapping/clicking on the relevant items in the Orders tab. Before your item is packed If your delivery status is “Processing” or “Confirmed”, you can use the “Cancel items” ...
Why have I not received my delivery yet?
In the rarest of rare cases where you don’t receive your items at the specified delivery address on time, we update the Orders tab depending on the reason for the holdup with your delivery. The following scenarios might have occurred: Address issues: ...
Where is my order?
How to track We recommend using our Orders tab in the “My Account” section to find the delivery dates, specific tracking statuses and important delivery details for each ordered item. To find comprehensive tracking information and the ability to ...
Noon Pickup Point FAQs
What is a noon Pickup point? A noon Pickup point is a click-and-collect service where you can go and pick up your noon shipments from one of noon’s partnered stores. How do I order using a Pickup point? (same as lockers) Upon checkout, click on “Add ...
How can I get free shipping?
If your order contains only express items, free shipping fees will be applied when the cart total is 200 EGP or above. A fee of 20 EGP will be applied if the order costs less than 200 EGP. If your order includes only market items, shipping fees of up ...
What carrier services do you use to deliver your orders?
We handle delivery through our in-house carrier for all products fulfilled by noon. Our delivery team are committed to ensure a smooth delivery process for you.
Will I receive a confirmation phone call before delivery happens?
We’ll notify you about the status of your order via SMS and email. We’ll only call you if any of the information provided by you needs additional verification.
What is noon’s return policy?
Noon offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as ...
Do you provide free shipping?
Yes, enjoy free shipping on all orders over 200 EGP in Egypt. The opposite, Shipping fees are 20 EGP in Egypt, in case the order amount is less than required.
Everything you need to know about multiple shipments
Multiple shipments occur when the items you’ve ordered are delivered as separate packages on different days. What's the deal with multiple shipments? When you order consists of items from different sellers, we would be delivering them as separate ...
I haven’t received the order confirmation email yet. Can you re-send it to me?
Re-sending the order confirmation email is not an active function at the moment. Please follow the below steps to check if you got your confirmation email: - Make sure you check your inbox for the email registered against your order. - Check your ...
I didn’t receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
Everything you need to know about noon express
What is noon express? When you see the noon express label it means that the item is stored, packaged and dispatched by noon. Why noon express? instant shipping - items are stored in our very own warehouse, which means faster picking and instant ...
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Our communication channels
We can be contacted via: Live chat Email egypt@noon.com for Egypt. Call 16358 in Egypt. On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin We’re always looking for ways to make your shopping experience more enjoyable. Get in ...
I don’t see any orders, why?
To view your orders, please check if you’ve logged in to your noon profile. You can login to your noon profile by clicking on ‘Sign In/Sign Up’ tab on the top right corner of the page.
Report Button
What is the report button? The “Report” button, located next to Seller Reviews, is a safety measure. It is a quick and simple way of alerting the noon team regarding any inappropriate and offensive content online. However, these escalations will not ...
How can I unsubscribe myself from your newsletter?
You have the option to unsubscribe from our newsletter by clicking on the ‘Unsubscribe’ option at the bottom of the email.
How can I create a noon account?
Getting started with us is easy. Click on our Sign Up page. Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters). Click ‘Create Account’. That’s it! You're now part of the ...