1. I tried to confirm my request via email but received a failure message. Why?
   The email is only valid for one hour from the time the request is submitted. If the hour passes, the email expires, and the "Confirm Request" option will no longer be available.

2. I submitted a transfer request using the wrong bank information. How can I edit it?
   You will receive an email with a "Cancel Request" option. Cancel the request and submit a new one with the correct details.

3. How many transfer requests can I submit at a time?
   You can submit one request every 15 days.

4. What is the minimum transferable amount?
   EGP 200

5. I have credits in my account, but the "Transfer Credits" button is disabled and shows "Insufficient Balance." Why?
   Not all credits are eligible for bank transfers. Gift vouchers and goodwill credits cannot be transferred. Only credits earned from returned items are eligible for bank transfers.

6. What does the status "New" mean?
   It means you have submitted a transfer request, and we have sent you an email with the transfer details (e.g., account number and amount). You must confirm or cancel the request via email.

7. What does the status "Confirmed" mean?
   It means you have confirmed the request via email, and Noon will begin processing the credit.

8. What does the status "Processing Credit" mean?
   It means the credit has been deducted from your wallet and is now being processed by Noon.

9. What does the status "Processing" mean?
   It means Noon is processing your transfer request.

10. How long does the bank transfer take?
    It takes 5-7 business days, depending on your bank's policy.

See how to transfer noon Wallet credits to your bank: {How to Transfer Credits}.